Privacy Policy - THC Vape Pen Store Australia

Who we are

Effective Date: 19 August 2026 | Version: 1.0

At THCVapePenSydney.com (referred to as “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

Our Commitment: We will never sell, trade, or rent your personal information to third parties for marketing purposes. Your trust is our priority.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically collected through your use of our website.

Personal Information You Provide

Contact Details: Name, email address, phone number, and shipping address.
Order Information: Products purchased, order history, and delivery preferences.
Payment Information: We do not store full credit card numbers on our servers. Payments are processed securely by our third-party payment processors.
Account Details: Username and password (if you create an account).
Communications: Any information you provide when contacting our customer support team.

Information Collected Automatically

Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on site, and referral sources.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, analyse site traffic, and support marketing efforts.

2. How We Collect Information

We collect information through the following channels:

Direct Interactions: When you place an order, create an account, subscribe to our newsletter, or contact our support team.
Automated Technologies: Through cookies, pixels, and analytics tools (such as Google Analytics) when you browse our website.
Third-Party Sources: From service providers who assist with payment processing, shipping, and marketing.

3. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfilment: To process and deliver your orders, send order confirmations, and provide shipping updates.
Customer Support: To respond to your inquiries, resolve issues, and manage returns or refunds.
Marketing Communications: To send you promotional materials, newsletters, and special offers (only if you have opted in). You may unsubscribe at any time.
Website Improvement: To analyse usage patterns and enhance your browsing experience.
Legal Compliance: To comply with applicable laws, regulations, and lawful requests from authorities.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with trusted third-party service providers to help us operate our business:

Payment Processors: To securely process payments (e.g., Skrill, Bitcoin ).
Shipping and Fulfilment: To deliver your orders (e.g., Australia Post, courier services).
Analytics and Marketing: To analyse site traffic and manage marketing campaigns (e.g., Google Analytics, Meta Pixel).
IT and Hosting Providers: To maintain our website and data storage systems.

These service providers only receive the information necessary to perform their services and are contractually obligated to protect your data.

5. Overseas Disclosure

As an Australian business, we are required to disclose whether we may transfer personal information overseas. We use certain third-party service providers that may store or process data outside Australia, including:

Payment processors and cloud hosting providers with servers located in the United States, Europe, or other jurisdictions.
Marketing and analytics platforms (e.g., Meta, Google) that operate globally.

By using our website and providing your personal information, you consent to the transfer of your data to overseas recipients. We take reasonable steps to ensure that any overseas recipient handles your information securely and in accordance with the Australian Privacy Principles.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, or loss. These measures include:

Using secure systems and encrypted connections (SSL).
Restricting access to personal information to authorised personnel only.
Regularly reviewing our security practices.

However, no online system can be guaranteed 100% secure. We encourage you to take precautions when sharing personal information online.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When we no longer need your information, we take reasonable steps to securely destroy or de-identify it.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse site traffic, and support advertising. Cookies are small text files stored on your device.

Types of cookies we use:

Essential Cookies: Necessary for website functionality and security.
Preference Cookies: To remember your settings and preferences.
Analytics Cookies: To track visitor behaviour and improve our site.
Marketing Cookies: To deliver relevant advertisements and measure campaign performance.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Complaints: Make a complaint if you believe we have breached your privacy.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

10. Privacy Complaints

If you have a concern about how we handle your personal information, we encourage you to contact us first. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Age Restriction

Our products are intended for adults of legal age. By using our website and placing an order, you confirm that you are of legal age to purchase vape products in your jurisdiction. We may use age-verification tools or request identification to confirm eligibility.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.